Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
Once your order is placed, we typically process it within 1-3 business days. Shipping times vary depending on your location:
Standard Shipping: 5-7 business days
Expedited Shipping: 2-4 business days
International Shipping: 7-14 business days
You will receive a confirmation email with tracking information once your order is shipped.
Creating an account is simple:
Click on the “Sign Up” or “Create Account” link on our website.
Enter your name, email address, and create a password.
Click “Register” and follow the instructions to complete your setup.
Having an account allows you to track orders, save shipping information, and manage your preferences easily.
If your order has not yet been shipped, you can update your shipping address by:
Logging into your account and selecting “Edit Address” in the account settings.
Contacting our customer support at contact@maelstromoutdoors.com as soon as possible with your updated address.
Once an order has been shipped, we are unable to change the shipping address.
After your order has been processed and shipped, you will receive a confirmation email with a tracking number and link to track your shipment.
You can also log into your Maelstrom account and check the status of your order under the “Order History” section. If you have any issues tracking your order, feel free to contact us at contact@maelstromoutdoors.com.
No, for security reasons, we do not store or keep your credit card information on file. All transactions are processed securely through an encrypted payment gateway to protect your data.
Sales tax is applied to orders based on the shipping destination and local tax regulations. If applicable, sales tax will be calculated and displayed at checkout before you complete your purchase.
Yes, we offer international shipping to many countries. Shipping availability and costs vary based on location. You can check shipping options at checkout or contact us at contact@maelstromoutdoors.com for more details.
We strive to ship all items in a single package whenever possible. However, if your order contains multiple items, they may be shipped separately due to warehouse locations or packaging requirements. If your items are shipped separately, you will receive multiple tracking numbers.
If you need to swap an item
Returns and Exchanges
We accept returns within 30 days of delivery. Items must be unused, in original packaging, with tags attached. To initiate a return:
Email contact@maelstromoutdoors.com with your order details.
We will provide a return authorization and instructions.
Ship the item back to us using a trackable shipping method.
Refunds will be issued to the original payment method within 5-7 business days after we receive the item.
We apologize for the mistake! Please contact us at contact@maelstromoutdoors.com within 7 days of receiving the order with your order details and a photo of the incorrect item. We will arrange for the correct item to be sent to you at no additional cost.
If your item was damaged during shipping, please email contact@maelstromoutdoors.com with:
Your order number
Photos of the damaged item and packaging
We will work quickly to resolve the issue by offering a replacement or refund.
Once your return request is approved, we will provide you with the return shipping address and further instructions via email.
For assistance, you can:
Email us at contact@maelstromoutdoors.com
Use the Contact Us form on our website
Check our FAQs for quick answers
We strive to respond within 24-48 hours during business days.
If you realize your shipping address is incorrect, please contact us immediately at contact@maelstromoutdoors.com. If your order has not yet been processed, we may be able to update the address. However, if the order has already shipped, we cannot make any changes.
We process orders quickly, but if you need to cancel or modify an order, please email us at contact@maelstromoutdoors.com as soon as possible. If the order has already been shipped, we cannot cancel it, but you may return the item once you receive it.
At this time, we do not offer pre-orders for out-of-stock items. However, you can sign up for restock notifications on our website to be alerted when the item becomes available again.