At Maelstrom, we stand behind the quality of our products and want you to be completely satisfied with your purchase. If you are not happy with your order, we offer a hassle-free return and refund process. Please read the following policy to ensure a smooth experience.
Returns
We accept returns within 30 days of the delivery date. To be eligible for a return, the following conditions must be met:
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The item must be in new, unused, and resalable condition.
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All original packaging, tags, and accessories must be included.
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Proof of purchase (order confirmation or receipt) is required.
How to Initiate a Return:
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Contact our support team at contact@maelstromoutdoors.com with your order details and reason for return.
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We will provide you with a return authorization and instructions.
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Ship the item back to us using a trackable shipping method. Customers are responsible for return shipping costs unless the item is defective or incorrect.
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Once we receive and inspect the item, we will process your refund or exchange.
Refunds
Once your return is received and approved, we will process your refund within 5-7 business days. Refunds will be issued to the original payment method. Please note that:
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Shipping charges are non-refundable.
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If the returned item does not meet our return requirements, we may decline the refund or issue a partial refund.
Exchanges
If you received a defective, damaged, or incorrect item, we are happy to offer an exchange at no additional cost. Contact us at contact@maelstromoutdoors.com within 7 days of receiving your order to arrange for a replacement.
Non-Returnable Items
Certain items are not eligible for return, including:
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Items marked as final sale.
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Used, worn, or altered items.
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Gift cards or promotional items.
Late or Missing Refunds
If you haven’t received your refund after 7 business days, please:
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Check with your bank or payment provider.
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Contact your credit card company, as processing times may vary.
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If you still have not received your refund, email us at contact@maelstromoutdoors.com for further assistance.
Need Help?
For any questions or concerns about our refund and return policy, feel free to contact our support team at contact@maelstromoutdoors.com. We’re here to help!